Return & Refund Form

14 DAY FULL RETURN RIGHT

When you shop at Smykish, there is always a 14-day full right of return and a 30-day free exchange right on all jewelery bought on our webshop. The period starts on the day the order is delivered.

So you can buy gifts from us without hesitation. If the chosen design is not to the recipient's taste, they are free to exchange the jewelery for another design from the webshop.

To return an item:

  1. Let us know that you would like to return an item by sending an email to: smyk.ish@hotmail.com . Write "Return + order number" in the subject field.
  2. You will receive a return slip and information about the return address after 1-2 days - NOTE! The return address is not the same as our store!
  3. Attach the completed return slip.
  4. Add freight to the package and hand it in at your nearest post office - the customer is responsible for the shipping costs when returning goods.
  5. When the item has been returned, the return is handled as desired as indicated on the return slip.

ATTENTION!

  • If notification is not given of a desire for return before the return package is received, and there is no completed return slip in the package, a handling fee of DKK 49 will be charged.
  • The return package must be sent to the stated address. If the return package is sent to a post office and not to the stated address, a collection fee of DKK 49 will be charged.
  • In the event that the customer does not pick up his item within the collection deadline at a post office, it is only considered a return when notification has been given. If the customer has not announced that they have regretted the purchase and the package has been returned, the return shipping price of DKK 45 will be deducted from the purchase price.
  • You can only get a refund on orders that are less than 14 days old, and we do not refund the amount for jewelery boxes.
  • You are responsible for the item until it is returned to us.